Frequently Asked Questions
Table of Contents
General Wash FAQ
What is the clearance height for vehicles?
The maximum height for any vehicle in our car wash tunnels is 7 feet.
Is the wash a touch-less car wash?
No, our car wash uses brushes to clean your vehicle.
Do we provide detailing services?
No, we do offer a towel dry with hand applied tire shine as an upgrade on all but our Lite Wash.
Are rain checks available for washes?
No, we do not provide any rainchecks on our wash selection.
Monthly FastPass FAQ
How do I pay for my FastPass?
Your credit card will be charged on a recurring basis. You may cancel any time before your next recharge date.
How many vehicles can use my FastPass?
Your FastPass is only good for one vehicle. A sticker will be placed within your windshield that will allow you through our gate.
If I purchase my pass online where do I go to activate it?
Visit any location and ask an employee to activate your pass with a sticker. You will need to stop inside before trying to go through the wash.
Loyalty Card FAQ
How does it work?
You are awarded one point for every dollar spent. Redeem these points for free washes and other rewards.
For example: If you buy a $17 legend wash, but use a $2 off coupon you will receive 15 points because your total is $15.
Are there physical cards?
No. We distribute virtual passes that are housed within your smartphone's Wallet app.
How do I see my points?
Visit any NASCAR Car Wash location and scan your loyalty card at an X-press Pay Terminal, then select 'print point total'. Your points will also be on all of your sale receipts. You can also ask an attendant for more information, as always.
I lost or deleted my Loyalty Card. How can I get it back?
Can I be a FastPass member and still use a loyalty card?
No, your washes from your FastPass plan cannot be used to claim points for your loyalty card.
We are currently working on solutions for our monthly pass holders.
Virtual Card FAQ
How can I add my Gift Card to my Apple or Google Pay Wallet?
Does my virtual card expire?
Your virtual card's expiration date is directly linked to your initial sale of the gift card. This means that 3 years after the initial sale, the gift card will expire.
Where can I use my virtual card?
Any wash location can accept your virtual gift card! Simply present your QR code to an attendant inside or scan it at one of our X-Press Pay Terminals.